I was using Intel Matrix Storage Console to manage a RAID 5 volume on my "ICH8R/ICH9R/ICH10R/DO/PCH SATA RAID Controller" (at least that's how it reads in Device Manager), and I was running a RAID 5 volume without issue until I experienced a drive failure a couple weeks ago. All three drives are Seagate, and I warranteed the failed drive. After an extended wait I finally have the refurbished drive back from Seagate. I put the drive back into my machine, wired it up as normal, and now the Intel controller utility (when I first start the machine, following a successful POST) shows 2 member drives, and one non-raid member drive. I entered the utility, and it doesn't give me an option to rebuild the array, only to delete it, which would DELETE the volume AND it's data, which, in my mind, defeats the purpose of RAID 5 altogether.
Now, we come to the point of the issue. The definition in Intel Storage Matrix Console's help for a "failed" array is as follows: "A RAID 5 volume is reported as 'Failed' when more than one member has failed. If this occurs, please follow the procedure shown below. This procedure deletes the failed RAID 5 volume and creates a new RAID 5 volume; it does not recover the failed RAID 5 volume and its data. After the new RAID 5 volume has been created, you must restore the data from backups and install any software that was on the RAID 5 volume."
While I understand the definition, only 1 of my 3 member drives have failed, and honestly, I cannot reasonably afford to lose the data on my array. Intel Storage Matrix Console's help also gives this procedure to recover a degraded array: "In the device pane, right-click on the new non-RAID hard drive and select 'Rebuild to this Hard Drive'." I have no such option. All I have is "Mark as Spare", and "Activate Port LED", since the utility has flagged this as a "FAILED" array.
I've attached a screenshot of exactly how my utility appears, and my System Report exported from Intel Matrix Storage Console follows. I really need to find a way to recover my data, please help me!!!
![Untitled.png]()
System Information
Kit Installed: 8.9.0.1023
Kit Install History: 8.9.0.1023, Uninstall
Shell Version: 8.9.0.1023
OS Name: Microsoft Windows 7 Enterprise
OS Version: 6.1.7600 Build 7600
System Name: -
System Manufacturer: ASUSTeK Computer INC.
System Model: P6X58D PREMIUM
Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz
BIOS Version/Date: American Megatrends Inc. 0703 , 02/24/2010
Language: ENU
Intel(R) Matrix Storage Manager
Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R/DO/PCH SATA RAID Controller
Number of Serial ATA ports: 6
RAID Option ROM Version: 8.0.0.1038
Driver Version: 8.9.0.1023
RAID Plug-In Version: 8.9.0.1023
Language Resource Version of the RAID Plug-In: 8.9.0.1023
Create Volume Wizard Version: 8.9.0.1023
Language Resource Version of the Create Volume Wizard: 8.9.0.1023
Create Volume from Existing Hard Drive Wizard Version: 8.9.0.1023
Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 8.9.0.1023
Modify Volume Wizard Version: 8.9.0.1023
Language Resource Version of the Modify Volume Wizard: 8.9.0.1023
Delete Volume Wizard Version: 8.9.0.1023
Language Resource Version of the Delete Volume Wizard: 8.9.0.1023
ISDI Library Version: 8.9.0.1023
Event Monitor User Notification Tool Version: 8.9.0.1023
Language Resource Version of the Event Monitor User Notification Tool: 8.9.0.1023
Event Monitor Version: 8.9.0.1023
Array_0000
Status: No active migrations
Hard Drive Data Cache Enabled: Yes
Size: 5589 GB
Free Space: 0 GB
Number of Hard Drives: 3
Hard Drive Member 1: ST32000641AS
Hard Drive Member 2: ST32000641AS
Hard Drive Member 3: Missing hard drive
Number of Volumes: 1
Volume Member 1: Storage0
Storage0
Status: Failed
System Volume: No
Volume Write-Back Cache Enabled: No
RAID Level: RAID 5 (striping with parity)
Strip Size: 64 KB
Size: 3726 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Hard Drives: 3
Hard Drive Member 1: ST32000641AS
Hard Drive Member 2: ST32000641AS
Hard Drive Member 3: Missing hard drive
Parent Array: Array_0000
Hard Drive 0
Usage: Non-RAID hard drive
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: ST32000641AS
Serial Number: -
Firmware: CC13
Native Command Queuing Support: Yes
System Hard Drive: No
Size: 1863 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Hard Drive 1
Usage: Array member
Status: Normal
Device Port: 1
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: ST32000641AS
Serial Number: -
Firmware: CC13
Native Command Queuing Support: Yes
Hard Drive Data Cache Enabled: Yes
Size: 1863 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 1
Volume Member 1: Storage0
Parent Array: Array_0000
Hard Drive 2
Usage: Array member
Status: Normal
Device Port: 2
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: ST32000641AS
Serial Number: -
Firmware: CC13
Native Command Queuing Support: Yes
Hard Drive Data Cache Enabled: Yes
Size: 1863 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 1
Volume Member 1: Storage0
Parent Array: Array_0000
Hard Drive 3
Status: Missing
Unused Port 0
Device Port: 3
Device Port Location: Internal
Unused Port 1
Device Port: 4
Device Port Location: Internal
CD/DVD Drive 0
Device Port: 5
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 1
Model: HL-DT-ST BD-RE WH10LS30
Serial Number: K9LA6M84821
Firmware: 1.00