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Intel Partner Gold status? (even possible?)

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Hi all

 

I am an Intel Technology Partner, ive completed the update to Gold 4 times (3 in December and once in January) and nothing happens, still says to Qualified for Gold! Apply for Upgrade > .

 

The "CHAT with INTEL" is always "Chat unavailable", clicking support gets me vacuumed in to the HUGE Intel support site where i cant open a ticket (at least i can never find it), my Intel Rep phone number doesnt work (used to now doesn't).  It cant be this hard to open a support ticket being an Intel Technology Partner can it?

 

IDEAS?

 

Many Thanks


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